Terms Of Service Terms Of Service

1. Introduction

Thai Eye Hospital Co., Ltd. and its affiliates (collectively referred to as “we”, “us”, or “our”) operate and provide website and application platforms that facilitate access to our services (the “Services”).

These Terms of Service constitute a legally binding agreement between Thai Eye Hospital Co., Ltd. and its affiliates and any individual accessing or using the Services, including visitors to our websites and our patients (collectively referred to as the “User” or “you”).

These Terms of Service shall apply to all websites and applications operated by Thai Eye Hospital (collectively referred to as the “Website”).

2. General Provisions

Since acceptance of these Terms of Service (“Terms of Service”) is a prerequisite to accessing the Services, we strongly recommend that you read these Terms of Service carefully. By accepting these Terms of Service, you acknowledge and confirm that you have read, understood, and agree to be bound by and comply with these Terms of Service. If you do not agree with any part of these Terms of Service, you will not be able to use any of our Services.

You acknowledge and agree that your use of the Services is subject to additional terms that may arise in the future, which shall be deemed to form part of these Terms of Service.

3. Software License

To receive full benefit from the Services, you may need to download and install software or an application on your device. For software we develop, we grant you a limited, conditional, worldwide, revocable, royalty-free, non-transferable, and non-exclusive license to use such software solely for the purpose of using the Services as permitted under these Terms of Service.

4. General Use of Services

To register a user account and use the Services on the Website, you will need to provide personal information such as your name, email address, mobile phone number, password, and other personal information necessary to register for the Website’s Services. You warrant that the personal information you provide to us is accurate, current, and complete.

You may register and access the Website through third-party platforms such as Google, Apple, Facebook, and Line. These platforms authenticate your identity and offer you the option to allow certain personal information to be shared with us, such as your name and email address.

Services available through the Website include but are not limited to:

• Ophthalmologist search service
• Appointment booking for consultations or medical services
• Medical information services related to ophthalmology
• Eye health check-up programs and special packages
• Purchase of products and services online
• Treatment history and billing record access
• News and announcement delivery services
• Any other services we may introduce in the future, which may be made available without prior announcement.
• Some of the above services require account registration and login before access.

We will do our best to provide you with the highest quality Services. However, if any of our Services are interrupted due to errors or delays in computer systems, application systems, operating systems, internet systems, electronic devices, or other systems related to the provision of Services, you agree not to bring any claim for damages against us.

5. Restrictions on Use of Services

You may use the Services for the purposes specified and displayed on the Website and application, provided that such use is consistent with applicable laws and regulations and these Terms of Service.

We reserve the right to modify, suspend, or terminate any or all of the Services at any time and will notify you as much as reasonably practicable at our sole discretion.

In using these Services, you represent and warrant that:

• You are over 20 years of age or have reached the age of majority as required by law. If you are under 20 years of age, please ensure that your legal representative has consented to your use of the Services.
• You are a natural person. We do not permit accounts registered by bots or other automated means to use our Services.
• You will provide accurate information to use the Services or to complete the registration process.
• You must be the sole user of your account. We do not permit shared login credentials.
• You are responsible for maintaining the security of your account and password. We will not be liable for any loss or damage arising from your failure to comply with our security policies.
• You are responsible for all content and activities that occur under your account.
• You will not access the Website by any automated means or take any action to circumvent technical protection measures.
• You must not use or facilitate use of the Services for any illegal or unauthorized purpose, whether directly or indirectly.
• You must not violate any applicable laws, such as copyright or trademark laws, or infringe the rights of third parties during your use of our Services.

6. Communications and Service Operations

We need to communicate with you to provide you with information about our Services. Therefore, you agree and consent to our sending you messages related to your use of the Services to the communication channel that you have provided to us.

In addition to communications forming part of the Services, we may also send you messages related to system administration and announcements about the Services, which may include new features or aspects and/or other information.

We may occasionally provide access to the Services through third-party service providers. You acknowledge that when logging in through such providers, you bear sole responsibility for any risks associated with such access, and we will not be responsible for any information you transmit to such providers.

7. Amendments and Termination of Services

We continually amend, update, and improve our Services, and we will endeavor to notify you as much as reasonably practicable at our sole discretion. Such changes include the addition or removal of functions or features.

We reserve the right to determine whether your use of the Services constitutes misuse in any way, and may immediately cancel or suspend your access to part or all of the Services without prior notice or liability for any reason, including but not limited to if you breach these Terms of Service.

You may cancel your use of the Services by deactivating your account through the account cancellation feature on the Website. After termination, we will retain your personal data for as long as necessary, taking into account appropriate data retention periods, and may retain your personal data for as long as necessary to fulfill legal obligations.

8. Third-Party Content

Some of our Services may link to websites, applications, or services of third parties that we do not own or control. Your access to and use of such third-party websites, applications, or services will not be governed by our Terms of Service and Privacy Policy, as such access and use will be governed by the terms, conditions, and privacy policies of those third-party websites, applications, or services.

We cannot control, and will not be responsible for, the content, privacy policies, or practices of any third-party website, application, or service. You acknowledge and agree that we shall not be liable, directly or indirectly, for any damage or loss arising from or related to your use of any such content, goods, or services.

We recommend that you read the terms, conditions, and privacy policies of any third-party website, application, or service you visit in detail.

9. Privacy Notes

Thai Eye Hospital Co., Ltd. (“the Hospital”) acts as a Data Controller under the Personal Data Protection Act B.E. 2562 (PDPA). The Hospital will process your personal data only to the extent necessary, and solely for the purposes and on the legal bases set out in the Hospital’s Privacy Policy.

In the event that your personal data is lost or breached through no negligence on the part of the Hospital, or due to force majeure or other circumstances beyond the Hospital’s reasonable control, the Hospital shall not be liable for any resulting damages. The Hospital will, however, notify you and the relevant authorities of any data breach within the timeframe required by applicable law.

You acknowledge and agree that your use of the Services, and transmission of any messages or personal data in connection with the Services, means that you agree to be bound by our “Privacy Policy”, which shall be deemed to form part of our Terms of Service.

We will maintain your personal data with appropriate security measures to ensure it is protected against unauthorized or unlawful loss, access, use, alteration, modification, or disclosure.

10. Disclaimer Policy

This document may contain inaccuracies or errors. The Hospital does not warrant the accuracy or completeness of this document, or the accuracy or reliability of any advice, opinion, statement, or information displayed or distributed on this website. You acknowledge and accept that you may rely on such opinions, advice, statements, records, or information at your own risk.

The Hospital reserves the absolute right to correct errors or omissions in any part of this website at any time. The Hospital may change this website and the documents, products, programs, services, or prices (if any) on this website at any time without notice.

Our Services are designed with reasonable commercial effort, but we make no warranty, express or implied, regarding the Services or the results that may be obtained or consequences of using them.

Health and medical information provided as part of our Services is for informational purposes only and is not intended as medical advice. You agree that you will not take any action without appropriate advice from a qualified physician. Furthermore, we make no warranty regarding any specific health outcome relating to your use of the website and/or Services, which is entirely at your own risk.

11. Limitation of Liability

By using the services as specified hereunder, you accept that in no event shall the Hospital be liable to any person for any loss or damage, whether direct or indirect, including but not limited to special, incidental, or consequential damages (including but not limited to loss of business profits, business interruption, loss or corruption of data or programs, or other information in your information system) arising from the use of or inability to use information, documents, or functions of this website or any linked website.

To the extent permitted by applicable law, our total liability for any claim under these Terms of Service shall be limited to the amount you have paid us for the Services during the 12-month period prior to the event giving rise to the relevant cause of action.

We and our protected persons shall not be liable for any loss or damage that could not reasonably have been anticipated, and shall not be liable or in breach for any failure or delay in performance of these Terms of Service where such failure or delay results from force majeure.

12. Intellectual Property Rights

All text, images, sounds, content, and components of the website, including but not limited to trademarks, service marks, names, and trade names appearing on the Hospital’s website, are creative works of the Hospital and its network, protected under Thai intellectual property law.

This website and all its components are created solely for the personal benefit of users in receiving information and communicating with the Hospital. Copying, counterfeiting, reproducing, adapting, publicly distributing, selling, renting, or otherwise commercially exploiting or improperly using such intellectual property without the Hospital’s permission constitutes an unlawful act. The Hospital and its network reserve the right to take legal action against any person who violates these laws in all cases.

You shall defend us against any claims, demands, suits, or proceedings brought by third parties alleging that your content or your use of the Services infringes these Terms of Service or the intellectual property rights of third parties, and shall indemnify us for any damages and reasonable attorneys’ fees incurred by us in connection with any such claims.

13. Social Media Policy

Thai Eye Hospital provides public communication channels through social media platforms, aiming to create a friendly online community and a source of general information for users. The Hospital wishes you to express opinions or share stories with courtesy and respect for the rights of others.

Information on social media cannot substitute for individualized medical advice. Content appearing on social media is intended solely for general informational purposes. Please consult your physician regarding any individual medical questions you may have.

Social media is public. Information you post may be viewed by others and may also be recorded by others. The Hospital cannot monitor, intercept, or take any action to delete information recorded by others. Please exercise careful judgment before posting personal information on social media.

The Hospital reserves the right to monitor, prohibit, block, restrict, suspend, or terminate your access to social media at any time without notice or explanation, at the Hospital’s sole discretion.

14. Indemnification

By using the services as specified hereunder, you accept that you shall defend and indemnify the Hospital, its network, and the Hospital’s employees, directors, employees, agents, successors, and assigns against all losses, claims, damages, disputes, costs, and expenses (including reasonable attorneys’ fees) arising from or related to any of your actions on these social media platforms or in using the Hospital’s Services.

15. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of Thailand, without regard to conflicts of law principles. The courts of Thailand shall have sole jurisdiction over any dispute or claim arising from or related to these Terms of Service.

16. Miscellaneous

Our failure to enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is found to be void or unenforceable, the remaining provisions of these Terms of Service shall remain in full force and effect.

17. Amendments to Terms of Service

The Hospital reserves the absolute right to change, amend, add to, or remove any part of these Terms of Service, in whole or in part, at any time. Such changes shall take effect upon notification of such changes. Your continued use of this website after such changes have been made shall constitute your acceptance of those changes in all respects.

This Terms of Service is the latest version currently in use and may be reviewed at www.thaieye.com. We may amend, update, or replace this Terms of Service from time to time and will endeavor to notify you as much as reasonably practicable. You should check this Terms of Service periodically for any changes.

Your continued access to or use of our Services after those amendments take effect shall constitute your agreement to be bound by the amended terms. If you do not accept the terms, please cease using the Services.

Contact Us

Thai Eye Hospital Co., Ltd.

168 Charoenraj Road, Bang Khlo, Bang Kho Laem, Bangkok 10120

Tel: (+66) 2-689-8888

Email: [email protected]

Effective Date: 12 June 2026